The focus of this product review is the mid range Sanyo SA5000 massage chair. We will evaluate this massage recliner in 5 separate categories ranging from warranty coverage to massage therapy. Each category can earn up to 20 points. An overall rating is given by adding up the scores for each category for a total of 100 possible points. This structured review helps to balance the review and provide a consistent basis for comparison. Let us take an in depth look at the Sanyo SA5000.
Warranty & Customer Service: The warranty coverage helps to reduce your risk in any electronics purchase. This gives you protection of defects from manufacturing of the product. The SA 5000 comes with the following warranty coverage: 1 year parts, 3 years roller mechanism, 1 year labor and 1 year in home technician service. We think the 1 year in home technician service is a good addition for Sanyo. We would like to see all parts covered for 3 years like the top manufacturers do. The customer service is good. Sanyo has a 24/7 call center which is technically competent. The SA-5000 earns a 15 in this category.
Comfort & Ergonomics: The SA-5000 comes with a well padded back pad on the chair back. The head support cushion is contoured and adjustable. he armrests have sufficient padding. The leg ottoman cannot be extended which may be a concern for taller users. This massage recliner was originally designed in Japan for that market and later exported to the USA. The main remote has a simple layout with one touch buttons for automatic massages. There is also a wired remote, but it has limited functionality. We give the SA5000 a 15 for ergonomics.
Ease of Use: Massage chairs have evolved to full body massage loungers. This is an excellent development, but on the flip side, manufacturers need to ensure that their product remain simple and easy to use. The SA 5000 remote control is fairly straightforward to use. It has 4 single touch automatic programs. You have a Program Memory button that memorizes the last few minutes of massage and will store it for future use. There is a side panel that contains the manual massage functions. The SA 5000 comes with a wired sub remote. This sub remote has the pulse monitoring system and has the program memory function and enables you to work the foot rest and chair back. This recliners earns an 18 in this category.
Key Features: The SA-5000 comes with some unique technology from Sanyo. They include their GK roller systems for neck and shoulder massage. They also have a stiffness detection system integrated into the massage recliner. The GK roller system can reach out over the shoulders. It performs a grip massage that is effective to relieve tension and soreness in the shoulder and neck regions. The stiffness sensor is based on lie detector technology. It monitors your pulse and perspiration to determine areas of stiffness in the body. This is then fed into the computer which then directs the massage for those specific areas. The SA 5000 earns an 18 in this category.
Massage Therapy: The SA 5000 comes with 4 automatic programs, 4 programs stored in Memory, 4 manual massage techniques and 4 massage courses for targeted relief of stress areas. You can select from 5 roller width setting and 5 massage speed settings. The 4 full body automatic courses include: Stiffness, Relax, Recovery and Fine. Sanyo incorporates its exclusive multi-point shiatsu massage for the legs and feet. The air system covers the lower body including the feet, calves and thighs. There are a total of 24 airbags. The air only comfort course includes a multi-point shiatsu massage is delivered to the lower body for a comforting lower body massage. There is also an ankle grip massage. The ankle grip massage is performed by holding a range of built in airbags around the foot. Our rating in this category is 18.
How does the Sanyo SA-5000 stack up? We give this massage chair an 84/100 in our overall rating. There is some innovative technology contained in this mid range model. We are impressed with the GK roller system which is also in the high end Sanyo model.
The factory warranty is just ok and you may want to explore an extended warranty to equal other manufacturer's coverage. The GK rollers are a nice feature for neck and shoulder coverage. The leg rest would be more ergonomic for the American market if there was an extension built in. If you are looking for a massage chair recliner in this category, the SA 5000 is one you should check out.
Warranty & Customer Service: The warranty coverage helps to reduce your risk in any electronics purchase. This gives you protection of defects from manufacturing of the product. The SA 5000 comes with the following warranty coverage: 1 year parts, 3 years roller mechanism, 1 year labor and 1 year in home technician service. We think the 1 year in home technician service is a good addition for Sanyo. We would like to see all parts covered for 3 years like the top manufacturers do. The customer service is good. Sanyo has a 24/7 call center which is technically competent. The SA-5000 earns a 15 in this category.
Comfort & Ergonomics: The SA-5000 comes with a well padded back pad on the chair back. The head support cushion is contoured and adjustable. he armrests have sufficient padding. The leg ottoman cannot be extended which may be a concern for taller users. This massage recliner was originally designed in Japan for that market and later exported to the USA. The main remote has a simple layout with one touch buttons for automatic massages. There is also a wired remote, but it has limited functionality. We give the SA5000 a 15 for ergonomics.
Ease of Use: Massage chairs have evolved to full body massage loungers. This is an excellent development, but on the flip side, manufacturers need to ensure that their product remain simple and easy to use. The SA 5000 remote control is fairly straightforward to use. It has 4 single touch automatic programs. You have a Program Memory button that memorizes the last few minutes of massage and will store it for future use. There is a side panel that contains the manual massage functions. The SA 5000 comes with a wired sub remote. This sub remote has the pulse monitoring system and has the program memory function and enables you to work the foot rest and chair back. This recliners earns an 18 in this category.
Key Features: The SA-5000 comes with some unique technology from Sanyo. They include their GK roller systems for neck and shoulder massage. They also have a stiffness detection system integrated into the massage recliner. The GK roller system can reach out over the shoulders. It performs a grip massage that is effective to relieve tension and soreness in the shoulder and neck regions. The stiffness sensor is based on lie detector technology. It monitors your pulse and perspiration to determine areas of stiffness in the body. This is then fed into the computer which then directs the massage for those specific areas. The SA 5000 earns an 18 in this category.
Massage Therapy: The SA 5000 comes with 4 automatic programs, 4 programs stored in Memory, 4 manual massage techniques and 4 massage courses for targeted relief of stress areas. You can select from 5 roller width setting and 5 massage speed settings. The 4 full body automatic courses include: Stiffness, Relax, Recovery and Fine. Sanyo incorporates its exclusive multi-point shiatsu massage for the legs and feet. The air system covers the lower body including the feet, calves and thighs. There are a total of 24 airbags. The air only comfort course includes a multi-point shiatsu massage is delivered to the lower body for a comforting lower body massage. There is also an ankle grip massage. The ankle grip massage is performed by holding a range of built in airbags around the foot. Our rating in this category is 18.
How does the Sanyo SA-5000 stack up? We give this massage chair an 84/100 in our overall rating. There is some innovative technology contained in this mid range model. We are impressed with the GK roller system which is also in the high end Sanyo model.
The factory warranty is just ok and you may want to explore an extended warranty to equal other manufacturer's coverage. The GK rollers are a nice feature for neck and shoulder coverage. The leg rest would be more ergonomic for the American market if there was an extension built in. If you are looking for a massage chair recliner in this category, the SA 5000 is one you should check out.
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